FAQ's
Explore our frequently asked questions. If you can't find what you are looking for, please get in touch!
Product Questions
The Simple Starts Pilates Board is a compact, foldable home workout board designed to help you strengthen, tone and move your body from home. It combines resistance training and Pilates style movement for a full body workout.
In addition to the Simple Starts Pilates Board, you will receive 2x resistance bands (with handles), 1x timer and 1x kneeling pad.
We will also give you instant access to our APP! Here you will get access to our Exercise Library with 99 Pilates Board exercise examples that you can follow, 28 day Pilates board challenge and additional progress tracking features to keep you on track and motivated!
Non-Folded, the board is 106cm x 41 cm x 7 cm
Folded, the board is 55cm x 41 cm x 15 cm
Absolutely! If you purchase our Pilates Board today, you will automatically gain free access to the28 day challenge with follow along 20 minute workouts.
This board is great forall fitness levels.From beginners to experienced Pilates or core training enthusiasts. Its design supports low-impact exercises, making it ideal if you're just starting out or returning to fitness. Beginners can start with basic movements and progress to more advanced exercises as they build strength and confidence.
No. While inspired by Pilates movement, you can use the board for strength, core, full body and low impact training.
Yes. The board folds for easy storage, making it perfect for home workouts without taking up much space.
No tools or complicated setup are needed. The board comes fully assembled and ready to use right out of the box. Simply unfold it and place it on a flat surface. When you're finished, fold it back up for easy storage. It’s a hassle-free option, perfect for home workouts.
You will need to clip the carabiner into the handles and the board when you want to use the resistance bands, but this takes seconds!
Nope! Everything you need is included! However, if you want to make your exercises harder, we have some extras you can add for more burn, like our ankle wrist weights!
Our Pilates Board does not have a strict weight limit, however, for safety and stability, we recommend that anyone in a higher weight range avoid standing directly on top of the board. All standing exercises can easily be adjusted by standing beside the board instead and using the resistance bands as normal.
You’ll still get the full benefit of every movement without compromising safety or comfort.
As a rule, the maximum weight limit is 150kgs.
Nope, it’s just us! Our Simple Starts products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping right now.
When you buy from Simple Starts, you’re not just getting equipment. You also receive lifetime access to our Exercise Library and 28 Day Challenge inside the app, helping you actually know how to use your board and stay consistent.
App & Workout Questions
The Simple Starts App is your all in one workout companion designed to help you get the most out of your Pilates Board and stay consistent at home.
Inside the app you’ll find follow along workouts, a 28 Day Challenge, a 99+ exercise library, progress tracking tools, and a supportive community, all designed to make moving your body simple and achievable.
Whether you’re just starting or building a routine, the app gives you guidance, structure and motivation so you always know what to do next.
Yes. The app is free for anyone to download. All users get access to:
- 1 x sample 20 minute follow along Pilates board workout
- Progress tracking
- Step tracking
- Weight tracking
- Water tracking
- Community page
After purchase, you’ll get exclusive access to our Video Library with 99 example exercises showing you all the ways you can move, stretch, and strengthen using your board.
Absolutely! If you purchase our Pilates Board today, you will automatically gain free access to the28 day challenge with follow along 20 minute workouts.
The 28 Day Challenge includes:
- 20 follow along workouts across 28 days
- 20 minute sessions
- Beginner friendly but suitable for mixed levels
- Designed to help you stay consistent and build confidence
Yes. You can cast or screen share the workouts from your device to your TV so you can follow along on a bigger screen and enjoy a more comfortable home workout experience.
The Exercise Library includes:
- 99+ exercise videos on the Pilates Board
- Each video shows one movement on loop
- Filter exercises by arms, legs, core or full body
- Save and favourite your go-to exercises
Yes. You can purchase individual workouts for a one time fee. These include a range of workout styles and may include Pilates board or mat based workouts.
Yes. Both can be purchased separately for a one time fee.
Yes. The app includes:
- Weight tracking
- Step tracking
- Water tracking
- Progress tools to help you stay consistent
Shipping & Delivery Questions
So you've made an order? Welcome to the SimpleStarts family!
Once you have placed an order, our team will carefully package your items and dispatch them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products should be delivered within 5-9 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
Once your order is picked and packed, the magical journey to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 5-9 business days* from the day you place it.
*Please note: Although carriers quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
Yay, time to celebrate! Your order is on its way! After we pass your order to our carrier, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the the carriers site so you can follow the live tracking updates! (Sometimes you may need to manually enter the tracking number).
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Think your order might be lost in transit? Although our carriers quote us 5-9 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with our carrier.
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
*Please note: We can only send your order to the address you provide on your order. If you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
At this time, we only deliver our products to customers in Australia.
Returns & Exchange Questions
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
We know the drill. You’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days. Once received back at our warehouse, after inspection has been confirmed, we will issue a full refund for the cost of goods. Please note that we do not cover the return shipping fees unless the item has been damaged in transit.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Unfortunately, sometimes things get damaged while they are on the way to you. If you receive a damaged or faulty item we will absolutely cover the return shipping fees. If you receive your items and have a change of mind, you will have to cover the return shipping costs.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund ASAP! If you forget to grab this receipt, we will just need to wait until that one gets back to the warehouse before we can go ahead.
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-7 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment Questions
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
We accept the good old-fashioned methods of payment, such as PayPal, credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too, as well as Afterpay!
You can pay via Afterpay pay in 4.
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Questions
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from the warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hello@simplestartsco.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you.
We always strive to be the best so we love hearing your thoughts. We also love hearing your SimpleStarts stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
SimpleStarts is located in Australia.
*Please note: Our SimpleStarts HQ is not a retail store and we are unable to offer collection at any of our fulfilment centres.